Due to adverse weather conditions, our core call centre based in Taunton was at the epicentre of storm Emma. Most transport links in and out of the area have been severely impacted. As a result of this, you may experience a delay in your call being answered.
• Comprehensive solution for drainage and water incidents
• Proven services on domestic and commercial claims
• Responsive repair service through our trusted network
• Customer-driven claims handling 24-7
Property Consortium Drainage provides an expert handling solution for all drainage and water supply pipe incidents. We work with insurers, brokers, intermediaries, loss adjusters, third party agents, property managers, warranty providers, social housing organisations and facilities handling sectors.
To read more about the services we provide to homeowners and commercial businesses, visit our dedicated website here.
We have proven specialist services on complex domestic and commercial claims, namely Accidental Damage to Underground Services. We have developed a product dedicated to delivering cost efficient, transparent, auditable and cutting-edge customer service.
Our service offering is comprehensive including all types of investigations and repair:
We provide a responsive repair service through our network of specialist contractors across the UK. We run our network at a level that enables us to handle surge events without compromising on the customer experience.
Customers can contact us 24 hours a day, 365 days a year and we are able to respond to emergency and out-of-hours incidents.
We provide bespoke management information on all aspects of our service, incorporating claims volume, claims analysis including cost and duration, telephony statistics and service standard adhesion, contractor analysis, all on a monthly, quarterly or annual basis.
We apply our expertise to project management, complex case reviews, consultancy and auditing (our audit programme is designed for both in-house and external clients).
Property Consortium Drainage undertakes a range of private work for domestic homeowners, commercial building owners and landlords. These services include pre-purchase surveys, investigation and repair for drains and water supply pipe issues, pre-planned maintenance and chimney inspections.