We are excited to announce a significant addition to our team – Gary Lobb, who joins us in the new position of Head of Digital Transformation. Gary’s arrival marks a pivotal moment in our ongoing Group-wide digital transformation project. Gary steps into this new position with a wealth of experience. Having held various senior operational and change management roles, he brings a deep understanding of the industry’s complexities and the transformative potential of digital technology. His expertise is not just in managing change but in driving it, making him an ideal leader for the next phase of digital evolution.
In welcoming Gary to the team, Owen Pugh, COO said:
“We’re delighted to have Gary join the team. His vast insurance industry expertise, alongside his passion and experience for innovation, means he is perfectly placed to support the next step of our transformational journey. With Gary at the helm, we look forward to supporting our business and clients in getting all the possible benefits from our existing and future Synergy Cloud roadmap.
The Innovation Roadmap
Following the successful migration of all Group product lines to our new claims platform, Synergy Cloud, our claims experts across our entire Group business will be focused on fully leveraging the technology and data that is available through this new platform. We will be configuring and customising the system so it is fully bespoke to enhance all our service offerings and deliver unmatched value to our clients and seamless customer service. This will include the thoughtful application of AI and automation to streamline processes and ensure specialist expertise is focused where required.
Gary’s strategic vision aligns perfectly with our commitment to continuous improvement and client satisfaction. We are confident that Gary’s leadership will bring a fresh perspective to our digital initiatives and help us achieve new heights in operational excellence and client service in 2024.