Off Script Podcast Returns for Season 2 – Ep1: Callum Henson
6th November 2025
Welcome to another season of “Off Script” where Jeremy explores the stories behind the people at Claims Consortium Group (CCG). In this first episode of the new season, we sit down with Callum from the finance team, whose journey from credit control to process innovation demonstrates how fresh perspectives can drive meaningful change.
From Credit Control to Finance Innovation
Callum’s role at CCG began in credit control before a secondment to finance opened up new opportunities. Spotting inefficiencies in manual processes, he collaborated with the data team to transform a finance task that previously took an entire day into a streamlined process that now takes just one hour. This efficiency gain has freed up significant time for the team to focus on supporting colleagues and ensuring faster payments across the business.
A Background in Chocolate and Web Development
Before joining CCG, he ran his own chocolate business and taught himself web development from scratch. It’s this unusual combination of entrepreneurship and technical skill that has given him a unique perspective on problem-solving. Where others see “the way we’ve always done it,” Callum sees opportunities to build something better.
The Future of Finance Automation
In his conversation with Jeremy, Callum discusses the collaborative approach that made the process transformation possible, working closely with the data team to identify solutions. He also shares his thoughts on the future of finance automation and how AI might continue to reshape the department’s work.
Tune in as Callum explains how he identified the opportunity for improvement, the steps taken to implement the solution, and the broader impact on the team’s daily operations. This conversation highlights how innovation can come from anyone in the organisation who’s willing to question existing processes and work collaboratively to find better solutions.
By sharing these stories, we aim to give you insight into the people and innovations that shape Claims Consortium Group. Don’t miss this episode featuring Jeremy Hyams and Callum.
Listen on Spotify here
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