Claims Consortium Group’s senior management team takes a hands-on approach to the day-to-day running of the company. It is through this approach that they can maintain an open-door policy which ensures the Group is working as one entity towards a single goal – exceptional customer satisfaction.
The senior management team possesses a wealth of industry experience. You can read more about them here.
Jeremy founded the Group in 1996 and, though his role has changed dramatically as the business has grown, he remains totally hands-on. Jeremy is a champion for better standards across the industry – believing 100% in the values of openness, honesty and transparency. It’s these values that have led the Group to the leading position it enjoys today.
Matt joined the Group in 2007 having previously been a special investigator at a loss adjuster and claims handling firm for nearly 10 years. Matt knows the claims business inside and out and brings this knowledge to bear with a no-nonsense management style and focus on meeting the company objectives. He is driven by a desire to lead the industry through an ethical, customer-centric approach to claims management.
James joined the Group in 2018, and brings more than 10 years as a chartered accountant to the role. He has experience within a leading facilities management business, and most recently as Group Financial Controller at a Bristol-based membership organisation that provides digital solutions to the UK education sector.
Heather joined the Group in 2019 bringing with her a wealth of experience of the insurance industry, including having worked directly for a number of insurers. She has an in-depth knowledge of the claims loss adjusting marketplace and is responsible for growing our propositions in support of our strategic plan. Heather joined the Board of Directors in January 2021.
Andy has a wealth of insurance and construction related knowledge having worked for leading insurers and loss adjusters for over 25 years in a range of roles including senior management and business development. As Managing Director, Andy is responsible for the development and delivery of the business strategy in line with the CEO’s vision.
Stuart has worked in the insurance and claims management industry for over 17 years and has experience working with both FTSE 100 insurers and a global loss adjusting firm. His experience spans technical property, motor and liability claims with a focus on third party liability and large loss. He leads our third party motor division and has grown the business to become a marketing leading and award winning specialist service.
With a focus on operational excellence and over 15 years’ experience in regulated industries, Owen brings a wide range of specialisms to the team. These include the management of both inhouse and outsourced claims and contact centre operations, account and supplier management, resource planning and the application of data and MI. As Managing Director of Property Claims, Owen oversees all the Group’s non-adjusting Property Claims services including; Validations, Repairs, TPA, Out of Hours and Network Services.
Garry has over 30 years of claims experience within various Insurance and Loss Adjusting firms and has specialised in investigations and counter fraud for over 20 years. He has dealt with major and complex losses across all classes of business in the UK and Overseas; saving millions for his clients in the process. In his role as Group Director of Investigations, Garry looks at alternative solutions for fraud identification and aligns investigations to client needs and expectations, utilising the best technological solutions alongside expertise to ensure delivery.
Jim has worked for over 20 years in the drainage industry for both local and national companies. His experience ranges from surveys at domestic properties to repairs at the Millennium Dome. With a strong belief in the core principles of the Group, Jim works to ensure this is carried through in everything that Property Consortium Drainage does.
Debbie has worked at the Group for more than 20 years, overseeing and developing the accounts and HR departments. In her role as Director of People and Culture she ensures talent management influences our business decisions and plans for growth. Debbie has led multiple award-winning schemes most recently winning an Insurance Post Diversity and Inclusion award for her Mental Health Initiative.
Tom has over 18 years’ experience in the field of IT. With a career that has ranged from developing software for SME businesses, through to a Senior Technical Architecture position at a FTSE 100 plc, he brings a wealth of experience of IT management and governance to the group. Tom heads up our Software Development, IT Operations and Information Security teams, leading the technology strategy in support of the Group’s aims.
Paul is responsible for the management and strategic application of data across the Group. Paul has been with Claims Consortium for 14 years and during this time has been instrumental in the success of multiple award-winning initiatives. Working closely with our market-leading software, Paul’s application of data is key to our proposition and the service we provide.
Claire joined the Group in 2011 and has been instrumental in driving service excellence and process innovation across the operations department throughout her career. Claire is an expert in household claims management and customer service and oversees all the Group’s claims operations including validations, repairs and out of hours. Claire is also the current President of Exeter Chartered Insurance Institute.
With more than 30 years experience in the insurance industry, Rob joined the Group in 2019 following 16 years at a major insurer as both Claims and Transformation Director. He brings with him extensive market, claims and business process knowledge from an insurer’s perspective and provides a balanced competitor view to assist the senior management team.
Greg has over 30 years experience in the insurance sector with a wealth of knowledge of the mid-sized, large loss and complex claims market at CEO level. He adds further top-level operational expertise to the senior management team, having overseen governance requirements and led change programmes within successful and growing businesses.