Our customer service team are here to support you
So we can get you to the right person quickly please give us some details below
We Value Your Input
At Claims Consortium Group, all feedback is extremely important to us. We learn from both positive feedback and complaints as both are essential in helping us recognise our strengths and areas for improvement.
If you experience any difficulties, please contact our dedicated Customer Services Team as soon as possible, so that we can offer you the appropriate assistance.
Please contact us at:
Nightingale House
East Reach
Taunton
Somerset
TA1 3EN
Email: customerservices@claimsconsortiumgroup.co.uk
Phone: 0330 124 2240
Consistent with FCA regulations regarding complaint handling, you will receive an acknowledgement of your complaint, and our team with endeavour to resolve your concerns, within 3 working days. Should a complaint remain unresolved after this period, you will receive a formal response.
Within this formal response, under the section ‘Next Steps’, you will find specific details on what further options are available to you and what external institution you have the right to refer to further. This will either be:
Lloyd’s of London: You will receive a formal complaint response within 2 weeks of receipt of the complaint. If you remain dissatisfied upon receipt of our response, you can contact Lloyd’s of London via their website: www.lloyds.com/complaints or phone 020 7327 5693
Financial Ombudsman Service: You will receive a formal complaint response within 8 weeks of receipt of the complaint. If you remain dissatisfied upon receipt of our response, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge. You can find out more information about the Financial Ombudsman at –. www.financial-ombudsman.org.uk.
