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Customer tracking a claim?

Claims Consortium Group is a leading property insurance claims management company. We work with many of the UK’s major insurers, as well as brokers and other property service organisations.

If you’ve come to this page, it’s likely that we’re handling a claim for you.

Track and manage your claim 24-7

We’re driven by the satisfaction of our customers and pride ourselves on providing a high level of customer service. We are totally committed to providing you with an experience that’s as effortless as possible.

Did you know that you can track and manage your claim in real time through TrackMyClaim®, an online tool which allows you to see exactly where your claim is at any given point, and enables you to easily communicate with us 24-7?

Simply go to and enter the log-in details you’ve been provided with – refer to the initial correspondence from us – or follow the directions to request a reminder. You can also download the TrackMyClaim® Messenger app for the Apple Store here.

Prefer to speak to someone?

If you’d like to speak to one of our advisors, please call 0330 124 2240 during working hours.


We are committed to providing complete satisfaction to our customers. We love to receive feedback so we know what we’re doing well and what we could improve on. If you feel that our service has not been 100% you can contact your claims handler who will endeavour to work with you to find a solution.

Alternatively you can email us at

or write to us at:
Claims Consortium Group
Blackdown House
Culmhead Business Park

We guarantee a response within 48 hours (Monday to Friday) but always aim to respond as soon as we’re able.

track-my-claim If you’re a customer wanting to track and manage a claim, visit TrackMyClaim®. visit site