Subsidence claims aren’t like other claims. Our model isn’t either.

Our data-led model for subsidence claims management – earlier triage, proactive mitigation and controlled repair.

Why subsidence claims need a different model

Subsidence claims are complex, technical and often slow to resolve. The longer it takes to establish cause, route the claim, progress mitigation and control repair, the greater the risk of cost drift, customer frustration and reduced control.

Traditional subsidence claims management often solves the first decision, but not the whole journey.

Claims usually become expensive because certainty comes too late. A claim may be assessed quickly, yet still drift if the pathway is unclear, mitigation is delayed, ownership is fragmented or repair isn’t properly controlled.

Claims Consortium Group provides end-to-end subsidence claims management for UK property insurers. Subs Intelligence is our subsidence claim control model: a data-led approach that brings expertise, data and technology together to create earlier certainty and better outcomes.

24 hours

Earlier certainty. Every subsidence claim is assessed and routed within 24 hours.

180 days

Smarter mitigation. Early mitigation saves an average of 180 days per claim.

Better outcomes. Fewer than 1% of claims result in a complaint.

Five key stages in one connected model

Within Subs Intelligence, expert technical oversight controls the entire journey of every claim – supported by practical technology and underpinned by WeatherNet environmental intelligence.

Technology supports the model. Expertise controls the outcome.

01. Identify

Recognise early indicators of subsidence using claim information, property data, local claims history and environmental intelligence.
02. Decide

Structured subsidence claim triage, expert validation and decision support route every claim into the right pathway from the start.
03. Mitigate

Act sooner on the issues that cause claims to drift: trees, drainage, neighbouring land, third parties and local authority involvement. Earlier subsidence mitigation means shorter claims and lower claim costs.
04. Resolve

Controlled repair with technical oversight, scope discipline, supplier governance, quality assurance and completion certainty.
05. Learn

Live claims intelligence, trend insights and outcome data improve visibility, operational performance and future decision-making.

Measurable benefits across every claim

Early certainty
Every claim is assessed and routed within 24 hours, reducing delay and unnecessary activity.
Shorter lifecycles
Subs Intelligence reduces the average subsidence claims lifecycle by 24%, with claims moving through the right pathway with clearer actions, ownership and escalation.
Smarter mitigation
Early mitigation saves an average of 180 days per claim, with trees, drainage, third-party and local authority issues progressed sooner and more proactively.
Reduced leakage
Rigorous early validation repudiates more than 75% of non-valid subsidence claims, stopping claims leakage at source.
Better customer outcomes
Fewer than 1% of claims result in a complaint, helped by clearer communication, fewer hand-offs and a more controlled journey.
Clearer claims insight
Insurers get complete visibility of claim status, lifecycle, supplier performance and outcomes.

Figures based on subsidence claims handled by Claims Consortium Group, 2024-2025

Working with Claims Consortium Group

Subs Intelligence flexes around how you want to operate – whether that’s a fully outsourced subsidence claims operation, or targeted support where it adds the most value.

End-to-end ownership

Claims Consortium Group owns the journey from early triage and validation through to mitigation, repair and claims insight, creating clear accountability, consistent decision-making and stronger control over cost, lifecycle and customer outcomes.

Targeted support

Where you want to retain elements of the front-end journey internally, we can strengthen your triage approach and decision model, ensuring claims are routed into the right pathway as early as possible.

Either way, you get one connected journey, with clear ownership and earlier control.

Find out where your subsidence claims are leaking cost

Book a Subsidence Claims Journey Review – a 60-minute working session with our subsidence experts, followed by a written summary of findings.

We’ll walk through your end-to-end process, from triage through to repair and reporting, and give you a clear view of where the biggest opportunities sit for lifecycle reduction, leakage control and stronger mitigation.

Book a review