We are monitoring the developing coronavirus (COVID-19) situation closely

Please click here for more information

mobile menu close

Supporting service with respect

Claims Consortium is proud to support the new ‘Service with Respect’ campaign from the Institute of Customer Service combatting the abuse and anti-social behaviour experienced by essential workers in customer-facing roles.

Nearly 80% of the UK’s workforce work in customer-facing roles and mounting abuse is affecting staff across every sector – from retail to public services; financial institutions to our public transport networks.

No person deserves to encounter this behaviour in their job and recent research conducted by the Institute has shown that more than half of customer-facing staff have experienced abuse from customers since the start of the pandemic – ranging from verbal abuse such as shouting and abusive language to, in the most extreme cases, physical assaults.

The Institute along with the All-Party Parliamentary Group for Customer Service have written an open letter calling on Government, businesses and customers to take action to address this issue. For more information on the campaign and how you can support you can visit the Institute’s site:

Back our Essential Workers: Service with Respect

Latest News

Synergy Cloud, the technology and data company owned by Claims Consortium Group, has acquired the majority stake in WeatherNet from… Read more »

Maarten Ectors has been appointed as Strategic Advisor for Synergy Cloud, the technology and data company owned by Claims Consortium… Read more »

The Care4Candidates campaign launched today and is focused on ensuring that all candidates receive the level of respect and care… Read more »