Due to adverse weather conditions, our core call centre based in Taunton was at the epicentre of storm Emma. Most transport links in and out of the area have been severely impacted. As a result of this, you may experience a delay in your call being answered.
TrackMyClaim® has been designed by property and insurance experts to enhance claims service delivery for insurers. The social media interface is engaging for customers. They can see the status of their claim at any time, and they can message the team handling their claim using the messaging app or tools on the website.
The display of content is immediate so all parties with access to be portal are kept fully informed. The customer can upload photographs to the portal, and see photos, documents and reports from the claims team or service providers. These documents even feature hyperlinked words that provide the customer with a glossary of terms.
The recent floods in Cumbria have had a dramatic effect on the insurance sector. We felt there were lessons to be learned from the Cumbria floods of 2005 and 2009, and this time round we demonstrated our innovation with two initiatives that brought about a step change in customer satisfaction while controlling costs with a reduction of the overall lifecycle of the claim – and this includes the use of TrackMyClaim®. Watch this video to find out more.