Supporting service with respect

29th July 2020

Claims Consortium is proud to support the new ‘Service with Respect’ campaign from the Institute of Customer Service combatting the abuse and anti-social behaviour experienced by essential workers in customer-facing roles.

Nearly 80% of the UK’s workforce work in customer-facing roles and mounting abuse is affecting staff across every sector – from retail to public services; financial institutions to our public transport networks.

No person deserves to encounter this behaviour in their job and recent research conducted by the Institute has shown that more than half of customer-facing staff have experienced abuse from customers since the start of the pandemic – ranging from verbal abuse such as shouting and abusive language to, in the most extreme cases, physical assaults.

The Institute along with the All-Party Parliamentary Group for Customer Service have written an open letter calling on Government, businesses and customers to take action to address this issue. For more information on the campaign and how you can support you can visit the Institute’s site:

Service with Respect