Jeremy Hyams’ Off Script Podcast: Dancing, Development Roles and Dragons

11th July 2024

Welcome to another episode of “Off Script,” where we peel back the layers to reveal the stories behind the people powering Claims Consortium Group (CCG) and Synergy Cloud. In this episode, Jeremy Hyams sits down with Nicola Hayward, the People Leader for the Motor Third Party Property Damage team at CCG.

Nicola Hayward has been a cornerstone of Claims Consortium Group for eight years, growing alongside the department itself. When she joined, the role of People Leader didn’t even exist. Now, she is pivotal in overseeing both the performance and wellbeing of the staff in the department. With 20 direct reports, Nicola thrives on building trusting relationships and managing the diverse needs of her team, affirming that no two days are ever the same.

Starting her career as an impact claims handler, Nicola brings firsthand experience to her leadership role. She combines her competitive spirit with a passion for team engagement through various building activities. Nicola describes her career path as “weird and wonderful,” paralleled by her 27 years of experience in dance, spanning ballet, tap, modern, and street styles. Initially driven towards a career in dance, she found a way to merge her love for helping and guiding others into a long-lasting career in insurance at Claims Consortium Group.

Tune in as Nicola shares how she channels her competitive nature and passion for dance into her leadership style, making her an integral part of our team’s success and a master in the art of work-life balance. This conversation with Jeremy Hyams highlights Nicola’s unique journey and her significant contributions to CCG and Synergy Cloud.

By sharing these personal stories, we hope to give you a deeper understanding of the people who make Claims Consortium Group and Synergy Cloud what they are today. Don’t miss this insightful episode featuring Jeremy Hyams and Nicola Hayward.

Watch the full video here:

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