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Social Responsibility

At Claims Consortium Group we are committed to making a positive contribution to our community through charity fundraising, consideration for our environment and looking after the welfare of our team of almost 250 staff and our UK-wide supplier network.

Staff welfare

Claims Consortium Group is proud to have gained the nationally-recognised Investors in People accreditation (IIP).

In the words of an independent IIP assessor in 2013:

“… an environment that is based on openness, trust and respect between all colleagues; enables people to feel engaged in bringing about improvement and empowered with decision making that will deliver higher levels of customer service. Your imaginative use of incentives and a culture that recognises achievement ensures that people feel valued for their efforts.

“I found all of your staff to be extremely enthusiastic about their work and your company – they share a real desire to give your customers the best possible service and also to support their colleagues in their endeavours.”

We aim to maintain an active social calendar for staff incorporating a mix of charity, sport and purely social events. We reward staff and our suppliers during busy times to maintain motivation, and we always ensure that the health and welfare of our people is placed over and above the needs of the business.

Click for MSA Statement.

Charity work

We are main sponsors of Somerset-based charity Stand Against Violence (SAV), which aims to reduce youth violence by equipping young people with the skills and tools to defuse potentially violent situations.

Our sponsorship provides strategic funding to support a series of SAV’s youth workshops and educational events.

Stand Against Violence

We are supporters of Taunton Association for the Homeless, Somerset’s largest charitable organisation which helps homeless people and those at risk of homelessness. We offer assistance to the homeless with preparation for job interviews – conducting mock interviews and providing training though a bespoke IT module created by our IT team.

Additionally we regularly host and take part in many fundraisers. Most recently these have included fundraising events for charities including the British Heart Foundation, Nepal earthquake Appeal, Soi Dog Foundation, Hope for Food, Insurance Charities and Macmillan Cancer Support.

Environmental policy

Claims Consortium Group operates an environmental policy conforming to the requirements of ISO14001 that forms the framework for minimising our environmental impact.

Our policy focuses on the reduction of use of paper in the office, waste recycling, reduction on energy use (including motion sensor lighting). We also run a successful company Car Share Scheme.

Modern Slavery

Policy Statement

Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain. We have a zero-tolerance approach to modern slavery and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implement and enforce effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or our supply chain.

We are also committed to ensuring there is transparency in our own business and in our approach to tackling modern slavery throughout our supply chain. We expect the same high standards from all of our contractors, suppliers and other business partners. As part of our contracting processes, we include specific prohibitions against the use of forced, compulsory or trafficked labour, or anyone held in slavery or servitude and we expect that our suppliers will hold their own suppliers to the same high standards.

This policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels, directors, officers, agency workers, seconded workers, volunteers, agents, contractors, external consultants, third-party representatives and business partners.

This policy does not form part of any employee’s contract of employment and we may amend it at any time.

Responsibility for the policy

Management at all levels has responsibility for ensuring this policy complies with our legal and ethical obligations, and that all those under our control comply with it

Management at all levels have day-to-day responsibility for implementing this policy, monitoring its use and effectiveness, dealing with any queries about it, and auditing internal control systems and procedures to ensure they are effective in countering modern slavery.

Management at all levels are responsible for ensuring those reporting to them understand and comply with this policy and are given any required training.


The prevention, detection and reporting of modern slavery in any part of our business or supply chain is the responsibility of all those working for us or under our control. You are required to avoid any activity that might lead to, or suggest, a breach of this policy.

You must notify your Manager as soon as possible if you believe or suspect that a conflict with this policy has occurred, or may occur in the future.

You are encouraged to raise concerns about any issue of suspicion of modern slavery in any parts of our business or the supply chains of any supplier tier at the earliest possible stage.

If you believe or suspect a breach of this policy has occurred or that it may occur, you must notify your Manager or report it in accordance with our Whistleblowing Policy as soon as possible.

If you are unsure about whether a particular act, the treatment of workers more generally, or their working conditions within any tier of our supply chain constitutes any of the various forms of modern slavery, raise it with your Manager.

We aim to encourage openness and will support anyone who raises genuine concerns in good faith under this policy, even if they turn out to be mistaken. We are committed to ensuring no one suffers any detrimental treatment as a result of reporting in good faith their suspicion that modern slavery of whatever form is or may be taking place in any part of our own business or in any part of our supply chain. If you believe that you have suffered any such treatment, you should inform your manager immediately.

Communication and awareness

Training on this policy, and on the risk our business faces from modern slavery in its supply chain will be given where needed.

Our zero-tolerance approach to modern slavery must be communicated to all suppliers, contractors and business partners at the outset of our business relationship with them and reinforced as appropriate thereafter.

Policy breaches

Any employee who breaches this policy may face disciplinary action, up to and including dismissal.

We may terminate our relationship with other individuals and organisations working on our behalf if they breach this policy.

Gender Pay Gap Report 2018

Full report can be found here.

Gender Pay Gap Report 2017

Full report can be found here.

Working at the Group

Discover what it’s like to be part of our team, and view all current vacancies…
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